i) Creating First and Lasting Impressions
ii) Mastering the Art of Introducing yourself and others Knowing who should be introduced first; responding to introductions
iii) Mastering the ability to mingle
iv) Handshakes – Five Types of Handshakes and the Unconventional Handshake; Making Eye Contact; and Effective use of Body Language
v) Remembering Names, Handling Name Lapses Gracefully and Using Last Name
vi) Starting and Ending Conversations
vii) Protocol of Negotiating Business Card Exchanges Flawlessly
viii) Managing your personal brand with poise, presence and polish
ix) Turning a Social Gaffe into a Positive Experience
x) When to Avoid Saying “I’m Sorry” Automatically.